Ways to pay your rent

Rent and money

1. Overview
2. Ways to pay your rent
3. Problems paying your rent

It is very important to pay your rent on time so that you do not go into arrears and breach your tenancy agreement with us.

Direct Debit

Direct Debit is a simple and safe way to pay your rent, which makes it easier to stay on top of your regular payments.

You can choose to make monthly or weekly payments, and if your rent changes, we will adjust the amount on the Direct Debit for you.

• It's guaranteed

  Direct Debit payments come with a guarantee so you're automatically protected by three important safeguards:

  • an immediate money back guarantee from your bank in the event of an error in the payment of your Direct Debit
  • advance notice if the date or amount changes
  • the right to cancel at any time

  It gives you peace of mind

  Direct Debit is one of the safest and most reassuring ways of paying your bills, because:

  • payments are made automatically, so bills are never forgotten, lost in the post or delayed by postal problems and there's no risk of late payment charges
  • organisations using the Direct Debit scheme have to pass a careful vetting process, and are closely monitored by the banking industry
  • the Direct Debit Guarantee protects you and your money

  It saves you time

  Direct Debit takes away much of the hassle associated with paying bills, and means you don’t have to queue up in person or wait on a phone line to make payments. You’ll find it easier to stay on top of your bills, and you’ll know exactly how much money is going out each month.

  Click to expand Find out how paying by Direct Debit could help you

Set up a Direct Debit by phone

The easiest way to set up a Direct Debit is by phone. You will need your bank details.

Online

You will need your rent reference number to make a payment online. This is 9 digits long, and can be found on your rent statement, rent payment card, or any letters we have sent to you.

Please note that you cannot use a credit card to make online payments.

You can
manage your tenancy online, which will allow you to make rent payments and check your rent balance. 

You can also make a one off payment online. You don’t need to register for this.

Online banking, telephone banking and standing orders

Your 9 digit rent account number should be used as the reference number. Your rent account number can be found on your bill or rent card.

By phone

Make a payment by debit card on our automated telephone line. Credit cards cannot be used.

You will need your rent reference number. This is 9 digits long, and can be found on your rent payment card, on your rent statement, or any letters we have sent to you.

In person

You can get a rent payment card which allows you to pay in person at a
Post Office External link or
PayPoint outlet External link.

Request a rent payment card at your local
Community Hub, Housing Office or One Stop Centre, or by phone on 0800 188 4000 or 0113 376 0410 (Monday, Tuesday, Thursday and Friday, 9am to 5pm; Wednesday 10am to 5pm).

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