Leaseholders - repairs

As a leaseholder, you are responsible for maintaining, repairing and replacing all internal fixtures, fittings and decorations inside your property.

The council remains responsible for repairs to communal areas and the structure of the building. These include repairs to:

• roofs, drains, gutters and pipes
• balconies
• window frames and sills
• communal stairs, landings and lifts
• chimneys and chimney stacks
• external and internal structural walls (but not the plaster)
• gas safety flue checks (unless you have a private arrangement for the check and you provide a copy annually to the council as landlord)
• shared heating systems, water pipes, water tanks, gas pipes and electrical wiring

How to request a repair

Phone

Call our contact centre for free on landlines and mobiles. Please be aware that outside of office hours we will only take calls for emergency repairs.

In person

Visit your local
Community Hub, Housing Office or One Stop Centre.

Online

You cannot request
emergency repairs online. If you or your property are in danger, phone us immediately.

Use the online form to request a call back within office hours (9am to 5pm, Monday to Friday). You will be contacted within two working days to discuss an appointment date for a general repair.