You said |
Our response |
Accessibility of the website
- completely inaccessible and hard to navigate
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not as clear as other Local Authorities. Seems to take longer than it should to find information
- clunky looking on mobile phones
- search function not always brilliant
- make it accessible to families where English is a second language
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The website is hosted externally, and is a directory-based website.
Over the last three years we have worked with the website providers to address the accessibility and functional functions of the website. However, due to the website being a directory-based website the functions are limited.
The team responsible for the Leeds Local Offer website are exploring options for a new website.
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Promoting the Leeds Local Offer
- publicise to parents via GPs, Health Visitors etc.
- a twitter page as well as facebook
- further promotion through communities and schools
- speak to families directly via coffee mornings
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The team responsible for the Leeds Local Offer will continue to promote the website. The promotion of the Leeds Local Offer and the offer to visit support groups will added as a regular article in the bi-monthly Leeds Local Offer ebulletin.
A Leeds Local Offer twitter account will be explored as part of the forward plan for developments.
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Services and information for 16 plus and young adults
- more services for older young people and supporting transition to adulthood
- difficult to find potential services and activities for over 18s and past 23
- add a page for 'things to do for over 25's
- post 16 and Post 18 options flow charts
- step by step guide or FAQ for people transitioning
- link to the government website for apprenticeships
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The Preparing for Adulthood section on the Leeds Local Offer is being reviewed and developed as part of the forward plan.
All comments and feedback will be included within the review.
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Would like to see more information and guidance around assessment of additional needs, for example how schools are involved, GPS, right to choose
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A Leeds Local Offer information booklet has been developed with families and services, the booklet is an introduction to SEND and the support available within Leeds.
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More information about specific support for learning (colleges)
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Will be added to the forward plan as an area of development to the Leeds Local Offer website.
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Professionals offer for progression – make professionals aware of offers available.
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The Leeds Local Offer ebulletin has a professional's information, training and support section. There is also an information, training, and support section for professionals on the Leeds Local Offer website.
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There isn't any clear information about Education Other Than At School (EOTAS) on the LLO website.
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Information about EOTAS has been added to the LLO website, and is also being included in the LLO booklet that is being produced.
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The Leeds Local Offer website was reviewed by Rotherham Parent Carer Forum as part of the annual peer review.
Comments and suggestions for improvements:
- add information about how to access the LLO without internet.
- continence services section to include information about U16s continence services.
- information is available about EHCP's but needs to be made clearer for families.
- identifying and assessing SEN - review information and add links to other services that can support families on their journey.
- add personal budget policy.
- what LA expect from education settings needs updating.
- review the have your say section for young people.
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All feedback and suggestions for improvements have been added to the Leeds Local Offer forward plan.
We will update the 'you said we did' as we action the suggestions for development.
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A 'cost of living support' button or page on the LLO would be valuable to families.
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Information about cost of living was available on the LLO, however it might not have been obvious to families where to find this.
A 'cost of living – support for families' section has been created within the information for parents and carers on the website. Colleagues have been asked to share information about services available to support families so these can be added to the website.
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The Leeds SEND Youth Forum attended an online session on the 13 February 2023 to review the young people's section on the Leeds Local Offer website. Members of the SEND Youth Forum gave feedback and suggestions.
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All feedback received was responded to in
the full report
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The Parent Champions reviewed the Early Years information on the website.
They provided recommendations for improvements to the information.
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The following amendments have been made to the website:
- moved 'Early Years' under main parent and carer options.
- changed images for 'free early education places' and 'nurseries and children's centre' tiles so they are different.
- free Early Education Entitlement information – added a link to the government website which includes clear information about eligibility
- included a phone number for more information about portage
- clear information about Early Help (on forward plan)
Unfortunately translating the language on the website isn't technically possible with the website hosts. Web browsers have several built-in tools so that users can already help with accessibility, for example changing screen size.
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The Preparing for Adulthood offer for young people isn't clear on the local offer.
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The officer responsible for the Leeds Local Offer website to look at developing information about the offer to young people across all four cornerstones of Preparing for Adulthood.
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Families are not being given the information about the support and services that are available to them. The amount of information available to families on websites can be overwhelming, and families don't always know where to start to find services that can support them.
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The officer responsible for the Leeds Local Offer website to action a focussed piece of work to look to develop a booklet that provides introductory information about short breaks, children's transport, SEND support in schools, preparing for adulthood, SENDIASS, mental health support etc.
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Create a document that explains how to use the website and how to find information.
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A document has been created for young people, parents, carers and professionals. These have been added to the front page of the Leeds Local Offer website.
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The information about EHCP's and Schools is complicated and hard to understand.
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The education information on the website has been reviewed and the information updated and reorganised.
Information about EHCP's has been condensed on the Leeds Local Offer website, and the SENSAP are continuing to review the information.
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The SEND system is incredibly complicated for families, and they don't always want all the information at once.
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We have developed a 'new to SEND' section on the Leeds Local Offer website, this appears on the front page. This also includes information around identifying if a child has SEND.
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There is a short breaks and fun activities catalogue for 0 to 18 year-olds, but not a lot of information about fun activities for over 18-year-olds.
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A request to services and families to find out about activities for over 18 year was made in September 2022.
Activities for over 18 year olds can be found under 'making friends and being involved in the community'
https://tinyurl.com/PfAMakingFriends
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