This means that you must be able to evidence that you have been pro-active in addressing any concerns or issues, for example keeping copies of e-mails to pharmacies if the wrong medication has been received, or if medication has not been received as agreed. It is not acceptable to give "we thought the pharmacy was closed" as a reason for not having medication. There is always an alternative, for example as using out of hours GPs, pharmacies, 111 or another process.
London Bridge
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