a) Alight from the vehicle and provide reasonable assistance with passengers’ luggage and ensure its safe storage within the vehicle. b) Where a passenger has an obvious or apparent disability, the driver shall alight from the vehicle, offer assistance and ensure the passenger is seated safely in the vehicle before commencing the journey. c) Ensure that any disabled aid, wheelchair or assistance dog is appropriately and safely stored or accommodated within the vehicle. See point 7 in the explanatory notes. d) On arrival at the pick up point of a booked journey, use the Operators ‘ring back’ system or radio the Operator base to enable the customer to be informed of the booked vehicles arrival. See point 8 in the explanatory notes. e) At the conclusion of a journey the driver shall similarly offer all reasonable assistance to passengers leaving the vehicle and assist them with luggage or any disability aids or wheelchair. f) Particular care must be taken with unaccompanied children and vulnerable adults. Drivers should ensure that children and vulnerable adults leave the vehicle directly onto the kerb and immediately outside their destination. In respect of passengers with significant visual impairment who are taken to hospitals or other medical establishments, personal guidance and assistance should be given to ensure that they arrive at an appropriate place of contact, such as a reception desk. g) At all times be clean and respectable in his or her dress and person and behave in a civil and orderly manner. See point 9 in the explanatory notes. h) Take all reasonable steps to ensure safety of passengers conveyed in, entering or alighting from the vehicle driven by him or her. i) Not without the express consent of the hirer drink or eat in the vehicle. j) Not smoke at any time within the licensed vehicle, or allow any other person to do so, or adjacent to it, which results in smoke entering the vehicle. k) Not without the express consent of the hirer, play any radio or sound reproducing instrument or equipment in the vehicle other than for the purpose of sending or receiving messages in connection with the operation of the vehicle which may only be by way of the Operators radio or data head linked to the Operators dispatch system. l) At no time cause or permit the noise emitted by any radio or other previously mentioned equipment. In the vehicle which he or she is driving, to be a source of nuisance to any person, whether inside or outside the vehicle. m) Not use, unless safely parked, a mobile telephone, headset or Bluetooth or similar system unless in emergency circumstances such as a ‘999’ call. It must not be used for social calls or for the purpose of recording a booking which the Operator has not despatched. n) Not record, or cause to be recorded in the Operators booking system any hiring they have undertaken, are undertaking, or considering undertaking which was not despatched by the Operator. Any such attempt to circumvent the relevant legislation in order to give the appearance that a journey was lawfully pre-booked will be considered as a serious breach of primary legislation and Conditions and may result in the suspension and revocation of the drivers licence. o) Other then satellite navigation information not display any moving images and not have any other form of visual display screen fitted to the licensed vehicle.